The presence of the customer and tech support that a cloud web hosting company offers can tell you a lot for the services they supply as well. When you can use only email messages and tickets, you have almost certainly found a reseller and not the actual hosting supplier. If this is the case, you may have to wait for a few days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for additional assistance. When the supplier can provide different options for communication with short response time that are available at any time, they're most likely the top provider, not a reseller. Which means that you'll benefit from prompt assistance and high quality support as they will have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it is always better to be able to get in touch with your hosting company right away via your preferred method of communication.
24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and technical support for all our Linux cloud web hosting
. Even if you aren't our customer yet and you have some questions, we can give you a hand without delay and provide the necessary information, in order to give you the choice to make the very best decision when you buy your new hosting account. We are available twenty-four seven, including holidays and weekends, and we provide numerous ways of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have a couple of phone numbers globally, therefore you will be able to call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive quick help, especially if your web site is not functioning properly for whatever reason. Our Linux semi-dedicated hosting packages
include 24/7 customer and tech support, thus in case something happens, you're able to use plenty of ways to get in touch with us - telephone line with several local numbers worldwide, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common matters, so in case you don't have an account yet, for instance, you are able to receive more details for our solutions, or we can help you with less complex technical issues. The other two methods are for strictly tech issues or anything that's more time-consuming since it's much easier to follow the correspondence between you and our tech support team. The guaranteed maximum response time for them is just an hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day in order to receive assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server
package that we offer features 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us anytime, even weekends and holidays. For your benefit, we offer different methods of communication - phone support with several local numbers internationally, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it is easier to keep track of what's going on. The maximum guaranteed reply time for all of the emails and tickets is 60 minutes, but it rarely takes that long to receive support. If you obtain the Managed Services upgrade that we offer, our admins can also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server
packages that we provide come with 24/7 support via various methods of communication and with a one-hour max response time warranty. If you want to learn more about the plans or you have any kind of general or billing questions, you'll be able to call one of the local numbers we have around the world or you could use our live chat service and talk with a live representative. For strictly technical problems that need the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to keep track of a specific matter. The answer time for them rarely exceeds 30 minutes, therefore you can forget all about having to wait for a full day so as to get support. The support service is available for all of the server-related matters, which includes the pre-installed software. In case you'd like to receive assistance for third-party apps, you can consider adding the Managed Services upgrade that we offer with all the packages.