Though this isn't the mainaspect in order to recognize a reliable cloud web hosting company from a bad one or a reseller from a real provider, having the option to call and speak with a live person is an indicator that you are not working with a one-person company and that you will be able to get in touch with someone if you need help. The telephone support for hosting services may vary from common to experienced, so the issues which can be resolved with a phone call differ based on the service provider. In the general case, these matters are simpler and include billing or 1st level technical issues since more complex matters often require a support ticket where both you and the sysadmins can track the proceedings with a given issue. Nonetheless, having the option to call your service provider can save you lots of time and efforts for the countless tiny problems which will eventually appear when you manage your web hosting account.
Phone Support in Cloud Web Hosting
Our cloud web hosting
plans include telephone support fourteen hours a day even on public holidays, which means that if you don't have an account yet, you can give us a call and find out more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you can call the number which is nearer to you. If you're an existing customer, we will help you timely with all the general and billing issues as well as with various technical issues so as to save you time and efforts - we are aware of the fact that in some cases it is much easier talk with a live person to get things done promptly. Certainly, some issues simply cannot be managed on the telephone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
When you need additional information for the Linux semi-dedicated hosting packages
that we provide, you can call some of the three support phone lines that we have around the globe - in the United States of America, the United Kingdom and Australia. In this way, you have the option to check ahead of time if our services are appropriate for your websites. In case you're already our client and you've got a semi-dedicated account, you'll be able to reach us on the phone for fourteen hours a day about any kind of billing or common queries. For strictly tech matters you can take advantage of our ticketing system and contact our tech support because someproblems simply require more time to be taken care of, but we can assist you over the phone with numerous minor tech issues as well, saving you the time and efforts.