If you’ve ever got any enquiries related to your web hosting package or if you experience a problem with your sites, you will have to touch base with the respective web hosting provider’s customer support team. It may not make a difference how soon they will answer if you have a question of a general nature, but an issue like an ill-implemented web app update, for example, may result in your website becoming damaged or invisible online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperative. In case you offer goods or services online, any outage will influence your site destructively and you may lose current or potential customers. Many web hosting providers, predominantly resellers, respond to e-mails and support tickets within twenty four hours, but in the online age that’s much too long, since visitors will hardly ever go back to a site that is not functioning properly over a lengthy time period.
One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using any of our Linux cloud web hosting and you’ve got an inquiry or face some difficulty, you can touch base with us 24-7-365 by posting a client support ticket or by sending an e-mail and we guarantee that you will receive a response in no more than an hour. In case the issue can be sorted out, we’ll do it before we respond to you, whilst if there is something that you have to do on your end, we’ll give you all the required info – what workable solutions to try out, what settings to check, and so on. Normally, you will receive a response within thirty minutes max, so waiting for hours on end or even for more than a day to obtain help is something out of the question. Our one-hour reply time guarantee is valid for any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we realize just how vital it is to receive timely support, we promise that you’ll never have to wait for more than one hour to get a response to any ticket that you post via your semi-dedicated server Control Panel. In reality, you will seldom have to wait for more than 20-30 minutes and this applies to any enquiry irrespective of what its nature is – technical, billing or general. On top of that, our tech and client support team is available to you 24 hours a day, 7 days a week, 365 days a year, which is the reason why even in case you send a ticket during public holidays, you will always get an immediate response, which will include the answer to an inquiry, the solution to a problem or the information required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to waste a day hanging around waiting for a response like you would with lots of other web hosting providers.