A live chat is among the many channels of communication offered by some hosting providers as a part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand something compared to a telephone call with an agent. Furthermore, when the problem that you experience needs some time to be investigated and dealt with, you will be able to do something different at the same time instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat support service for free provided that you have Internet accessibility even if your hosting supplier is situated in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Web Hosting
Along with the telephone and ticket support, we provide live chat support too. You're able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the Linux cloud web hosting that we offer if you are not a customer yet, or about common and billing questions when you already have a user profile. Though for strictly technical matters you'll have to open a trouble ticket to our tech support team, since such issues need extra time to be resolved, you can still contact us on our live chat for some technical information. For instance, we can assist you to set up an email address in your email client or troubleshoot multiple issues, saving you plenty of time. Even if our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is accessible every single day, even on holidays and weekends. It's the most effective way to find out more information about our Linux semi-dedicated hosting packages if you do not have an account yet or to have some issue resolved in case you are a customer and our customer care representatives will help you right away regardless of the time of the day you join our chat. In case you are unsure which package is more suitable for your sites, if you need advice whether you should obtain a certain upgrade and how to order it or in case you've got difficulties installing an email account on your computer system, you'll be able to get in touch with us and we'll give you the required details straight away. The live chat is available even after our telephone lines go off for the day, which means that when you have an account with us, you can be sure that you will always find timely help with any kind of question or trouble that comes up.