In case you’ve ordered a web hosting package and you’ve got some questions associated with a particular function/feature, or if you’ve faced a certain problem and you need help, you should be able to get in touch with the respective customer care team. All web hosting providers use a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, due to the fact that the quickest way to solve a problem most often is to send a ticket. This model of communication makes the replies exchanged by both sides easy to follow and permits the customer service team members to escalate the problem in case, for example, a server administrator has to interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you have to have at least 2 separate accounts to get in touch with the help desk support team and to actually administer the hosting space. Constantly switching between different accounts can sometimes be a headache, not to mention the fact that it requires quite a bit of time for the vast majority of web hosting companies to answer ticket requests.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our Linux cloud web hosting
isn’t separate from the hosting account. It’s included in our all-embracing Hepsia hosting Control Panel and you will be able to access it at any moment with only several mouse clicks, without having to log out of your account. The ticketing system includes a quick-search field, which will help you track the status of de facto any trouble ticket that you’ve opened in the past, if needed. Additionally, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to solve a particular issue even before you open a ticket. The ticket response time is maximum 1 hour, which goes to say that you can receive timely assistance at any specific time and in case our client support staff suggests that you do something in your hosting account, you can do it on the spur of the moment without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting packages
, which goes to say that you won’t need an additional platform to touch base with our customer service staff – you can do that on the spot if you stumble upon a complication. Sending a new ticket takes a few mouse clicks and tracking down an older one is just as easy. With our smart search functionality, you can quickly track down any ticket that you’ve already opened. You can post a ticket at any given point in time as our client support staff representatives are on duty 24-7 and answer in less than sixty minutes, although it seldom takes that much to obtain a reply. With Hepsia, you will have everything in one single place and you can just forget about the need to sign in and out of 2 or more platforms to solve a simple issue.