Regardless of the fact that the hosting service offered by the different companies is roughly the same, each provider has got a personalized platform with its own modifications and ways to do certain things. In this case, an exhaustive knowledge base would be really useful both for people with little to no past experience and for technically accomplished users who will sooner or later discover how specific operations are accomplished, but will waste precious time meanwhile. The objective of such a knowledge base is to help make the service fast and simple to use, saving users both time and energy. The end result is gladder customers, as they can easily find the info they need, and less work for the technical support team members, because usually the majority of the questions and problems that customers have got are already included in the knowledge base. If the articles themselves are adequately written and cover more topics, you will be able to discover more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
Our cloud web hosting plans come with an exhaustive knowledge base where you can find information on all the issues that you might possibly experience and their solutions. You can acquaint yourself with how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your email client are correct, but nevertheless you’re unable to send email messages, for instance. We have done our utmost to be as thorough as possible and to cover all the available options in order to help you save time and effort and to present you with different solutions for every single issue. The knowledge base includes educative articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about particular features and functions in every Control Panel section, whereas if you would like to browse the complete article archive, you should go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared a detailed online knowledge base for all our current and future customers, so if you buy a semi-dedicated server package through our company, you will be able to find any info that you are looking for at any moment. We’ve got an abundance of educative help articles, which will help you understand better what is going on in your account – "What’s PHP?" and "What are file permissions?" are simply 2 examples. Our exhaustive tutorials will help you accomplish anything you like – extract an archive, import a MySQL database, redirect a domain name, etc. Besides, we’ve also got troubleshooting instructions, which will permit you to find out what causes a certain problem and the feasible solutions for it. If you are unable to send e-mail messages or your domain name opens an HTTP 500 error message, for example, you can resort to our knowledge base and correct the problem instantly. The articles can be accessed through any Control Panel section, as well as through the all-inclusive Help section.