Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center section incorporated into your Web Control Panel. It features a detailed database with regularly asked questions and in–depth help articles prepared by our trained tech support staff.

  • Top quality support service

  • How–To Videos

  • For people who’d like to find out how to resolve a commonly experienced issue by watching a training video, we have added a compilation of video tutorials to our Web Control Panel. All the educational video clips are brief and simple to follow. They offer you visual presentations of different site management procedures.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • We back up our semi–dedicated servers with a 24x7 help desk service and a one–hour support ticket response time guarantee. Our seasoned support engineers will be online around the clock to respond to your questions and to sort out any problem that you may possibly chance upon. Simply submit a tech support ticket from the Help Center and we will respond back to you without any delay whatsoever.