Client Support Channels
A 1–Hour Ticket Response Guarantee
We offer a 60 min response time guarantee for each trouble ticket or e–mail that you send to the client care team. We will rapidly respond to all the general questions and forward right away the issue to our administrators if further assistance is required. If you make use of the Optional Managed Services package, we will complete any of the included server management services at a time that has been agreed upon beforehand.
A First–Rate Help Desk Support Service
We will be online for you 24–7–365 to respond to any inquiries that you may have regarding our Web Control Panel or any of the apps that we have installed for you on the server. If you also need help tackling server management tasks, you can have a glance at our Optional Managed Services package, which includes data backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures
A User–Friendly Help Area
We have provided our Web Control Panel with a comprehensive knowledgebase, which features comprehensive explanations of all its features and functionalities. Besides, we have made detailed video tutorials that will further demonstrate to you how to perform a particular operation or solve a commonly encountered issue. All the help articles and the video tutorials are easily accessible from each section of the Web Control Panel via the Help and Videos buttons situated in the top right corner.